Using this online store
Please use a standards-compliant web browser. Javascript must be enabled to use this site. By using our web store, user agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update the information at any time without prior notice.
Shipping
We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 2-3 business days for order verification and processing, and an additional 7 business days for delivery.
All domestic orders are shipped USPS Priority. International orders (to select countries) are shipped USPS International. Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per item basis and determined by order weight. Fees may include an additional handling charge. We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re- shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding USPS claims.
Pre-Order
If an item listed as a Preorder, this means that this item is not in our warehouse but will be arriving in the future. The estimated shipping date will be stated in the item page. Keep in mind that this is an estimate and subject to change.
All preorders are charged when your order is placed. This will secure your items and preorders are shipped first when product arrives in the warehouse.
Preorders are generally shipped the next business day after arriving in our warehouse.
Return Policy
Please be sure to double check the item size, especially "Mistral" and they are only available one size. All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund.
International Duty and Tax
International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible to pay for all import Duty and Taxes prior to shipping. We will transfer the fees we collect to USPS to process your international shipment.
Copyright and Trademarks
All content of our website including text, graphics, logos, buttons, icons, images and software is property of Alchemy specs. and is protected by United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Alchemy specs. Any other use of our web site, including reproduction and internet links is strictly prohibited without our prior written permission.
Privacy
We respect our customer’s information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.
